Conflict Resolution Training for the Co-operative Group
February 3rd, 2009
AMBIT’s drama – based interactive training DVD for the Co-operative Group dealing with conflict resolution and theft prevention is nearing completion.
The programme presents some typical flashpoints such as underage sales and gives Co-operative Group staff the opportunity to select appropriate responses and hear expert feedback.
Says Steve Hogarth of the Co-operative Group, “The dramas are very realistic, which is vital for credibility and relevance. Staff will certainly recognise the situations and this training will give them the opportunity to consider new and productive approaches and ultimately reduce customer conflict in the stores.”
